Terms & Conditions

Returns Policy

We offer a 14 day no quibble return policy for items that are returned new and undamaged. Postage costs are however covered by the buyer. This guarantee does not apply to mystery slabs, due to the nature of them being a "mystery" and returns are at the businesses discretion.

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If the order is returned in a different or damaged condition, we reserve the right to decline or pro rata your refund based on the condition it comes back in. This often only applies to damage caused by poor packaging for a return to us, or if an item has been opened or tampered with. Photo evidence will be used to fight any disputes over this.

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If there is a fault/damage with your item, please contact us via email within 30 days (or click the button below) detailing the issue. If it arrives damaged due to the courier, please send photos of how it arrived within 7 days.

Please quote your order number in the subject line attaching a few images. We will cover the return postage and refund you in full within 5 days of receiving the item back. If you would like a replacement, stock dependant, we can arrange this instead if preferred. Just let us know via email!

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Some items are fulfilled by Amazon on our behalf, using our warehouse stock, so timings could be different. If you would like to cancel your order after placing it, please contact us either via chat or email detailing your order number. If its an item we are shipping out from in house stock, we can cancel as long as it hasn't been shipped out. If it is being fulfilled by Amazon from our warehouse stock, we are unlikely able to cancel it due to that process being heavily automated.

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Quality Guarantee

At Badzgaming, we provide nothing but quality items. All products we sell are guaranteed to be genuine and authentic. We have contracts with several major manufacturers, so stock is often sourced direct. All products will be in mint condition unless otherwise stated. If we notice any imperfections before shipping we will let you know (if the stock is held on site) If the stock is held at Amazon's Warehouses, we unfortunately can't control this.

We try and protect items the best we can, but shipping can cause minor cosmetic blemishes that we can't control (minor marks to boxes or cellophane seals). If we notice anything when receiving stock in, we offer non mint boxes for a small discount within the item listing options.

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Orders returned due to incomplete address

The customer is responsible for providing a complete and accurate address. If the carrier is unable to deliver the goods due to an error on the customer's part, we may charge an additional postage fee to resend the items once they are returned to us. Alternatively, the customer may choose to return the order under our returns policy if they no longer wish to receive the items.

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Lost/Damaged/Delayed Parcels

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If a parcel is lost, damaged, or delayed please contact us and let us know. We will do our best to help!

If it is lost, we will investigate with the chosen courier and check tracking details. If a parcel is marked as delivered, but a claim is raised that you have not received, we will contact the courier and undertake a thorough investigation and dispute any fraudulent claims legally. We may ask you to obtain a crime reference number, and for you to sign a document confirming non receipt before raising any refunds. If we have repeat claims, users and addresses will be blacklisted.

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If a parcel is damaged, please email us photos of the shipping box it came in (ideally still sealed to show it hasn't been opened or tampered with) and the inner contents and we will work with you to reach a happy resolution. We can look to offer a return and full return, or we might be able to offer a part refund and for you to keep the item. This is dealt with on a case by case basis.

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If a parcel is delayed, let us know and we will monitor the tracking for a few days. Unfortunately we won't be able to offer any kind of compensation for late deliveries (unless we have shipped after our promised 1 working day turnaround times). Most courier companies won't investigate a lost parcel until 2 weeks have passed the original expected delivery date. Once that has passed, we will contact the courier and see if we can locate the missing parcel. If not, we will issue a full refund to you.